Healthcare Testimonials

Inspired DCG graduates save the OR $500,000 and become the top OR.

“The Grass Roots workshop has so inspired the frontline that in the last eight months they have implemented a series of improvement projects that have resulted in saving surgical operations more than $500,000 in supplies – and we have just gotten started. When you started your work with us we were close to the bottom. In December we were recognized by our corporate office as the top performing operating room (out of 44 total).”

When Hospital Staff Learn Brain-to-Brain Communication

“I work in a large hospital in Ohio and I just want to say what an awesome hospital this is. Patient Care is EXCELLENT with everyone from transport to Andrea in Doppler. Every single person I came in contact with introduced themselves and asked me what they could do to make me comfortable. You should be proud of your institution.  It is outstanding!”

Brain-to-Brain Communication raises patient sat scores

“Your brain-to-brain communications segment from the Leadership Frameworks session has totally changed the way I talk with patients and their families. This has helped me get patients and families to speak candidly while still in hospital. This has uncovered nursing issues that the nurse managers can address and fix while the patient is still in the hospital. This has helped us improve our patient sat scores.”

DCG transforms patient care by creating a collaborative culture.

“Working with DCG has given our team the opportunity to learn skills that are allowing us to have meaningful conversations with each other regarding the single most important thing – patient care. They have helped to break down the silos that have kept us from working collaboratively and creatively to provide an exceptional experience for our patients and their families. In addition, they have helped us realize that everything we do and everything we communicate as leaders needs to focus the team around our goals and priorities. 2013 was the first year that we exceeded all of our financial targets and are making significant progress in our patient experience results. Tony, you are a great mentor, coach and friend. Your passion and investment in the success of our team (and in me) has been such a blessing. We are on the verge of greatness and the lessons I have learned from you are helping me be a better leader, wife and mother.”

“In my 28-year career at Florida Hospital, the greatest gift I have ever been given was being selected and trained to teach Leadership Frameworks to other managers.”

A 20-year logjam broken by DCG.

“I have been here for more than 20 years and never thought this place would ever change. But it is changing, just as you said it would during our Leadership Frameworks session. Honestly, we have been through the consulting drill so many times I never believed any consultant could change this culture.”