Healthcare Testimonials

Healthcare

  • DCG creates a Three Day Miracle

    “After seeing the anger, frustration, and stress that my nurses expressed on the first day of their Grass Roots Workshop and then seeing the results you helped them produce over the last 5 weeks, the three-day workshop is truly a ‘Three Day Miracle.’ All of my Nurse Practice Councils will be going through your workshop.”
    Connie HamiltonSenior VP /CNO | Florida Hospital (20,000 employees / 8 Locations)
  • A 20-year logjam broken by DCG.

    “I have been here for more than 20 years and never thought this place would ever change. But it is changing, just as you said it would during our Leadership Frameworks session. Honestly, we have been through the consulting drill so many times I never believed any consultant could change this culture.”
    Dr. MartenAssistant Medical Director, Emergency Dept. | Fish Memorial Hospital
  • The DCG Difference

    “On several occasions two years ago I had come to this emergency room as a patient and was treated very badly. When I found out today that I needed to come to this hospital, I dreaded coming back. The only reason I came back, was because this is where my Dr. instructed me to return. From the minute I came into the ED, the staff seemed caring—far different than in the past. They smiled and were concerned. My nurse explained what was happening and I felt confident that she would take good care of me. She even asked about my children and family, creating a more personal level and putting me at ease. I will never dread coming here again. THINGS HAVE REALLY CHANGED!”
    Patient – Emergency DepartmentFish Memorial | Orange City, Florida
  • A Leader Transformed by Leadership Frameworks™

    “Tony, your coaching and Frameworks class have changed the way I lead the organization and it has made a dramatic impact on me personally as well as professionally.”
    Beth WeagraffCOO | Florida Hospital
  • Brain-to-Brain Communication raises patient sat scores

    “Your brain-to-brain communications segment from the Leadership Frameworks session has totally changed the way I talk with patients and their families. This has helped me get patients and families to speak candidly while still in hospital. This has uncovered nursing issues that the nurse managers can address and fix while the patient is still in the hospital. This has helped us improve our patient sat scores.”
    Susan O’BoyleVice President, Quality | White Plains Hospital – New York
  • Patient satisfaction skyrockets to more than 90% (from less than 20%).

    “We had a number of Emergency Room teams go through Grass Roots Innovation in April and then sent our managers to the Leadership Frameworks class in September. It all paid off in December. We had the third highest volume in the history of the hospital – nearly 5000 patients – and we did it with 30% less staff. Morale is higher than ever and our Patient Experience scores have gone from the teens to the 90th percentile. On a personal level, each time I attend one of your workshops I learn something useful that helps me grow professionally. Combined with your mentoring and coaching I have become a much stronger leader for my team and the results speak for themselves. January continued to have historically high volumes and our patients are seeing the results of a fully engaged team of caregivers. We have moved five composites above the 75th percentile and one above 90 on our patient sat survey! And we are getting better each month and expect to have the other three above the 75th percentile within the next two months.”
    John LazarusDirector, Emergency Dept. | Fish Memorial Hospital | Orange City, Florida