Today’s guest is Tim Cook, Senior Vice President of Florida Hospital, West Orange County.
Topics include:
- The lessons learned and three strategies for opening a new hospital.
- Using employee focus groups to understand hospital transitions and growth.
- Bringing in leadership frameworks to understand the thoughts and feelings of the team.
- Identifying the true desired cultural characteristics within the hospital system.
- Creating a culture of transparency to help a business or project succeed.
- The biggest myths about running a hospital; bringing a new perspectives to light.
- Why the main users of healthcare are often people who work in healthcare.
- Preserving the ingredients of a culture durning a time of transition and change.
- Listening to your frontline employees and responding in a meaningful way.
Bio:
Tim Cook is the Senior Vice President of Florida Hospital, West Orange County. Tim is a mission-focused leader who cares deeply about people. He has a unique ability to build community and bring people together toward a common purpose. Cook has been CEO of Florida Hospital DeLand since 2013 and during that time implemented physician nurse rounding, opened a new progressive care unit, and led the team in enhancing patient experience and patient safety scores, as evidenced by an “A” grade in the most recent Hospital Safety Score by the Leapfrog Group.
Prior to his role at Florida Hospital DeLand, Cook served as CEO of the Florida Hospital Heartland Division from 2007 until 2013, and as CEO of Adventist LaGrange Memorial Hospital in Illinois for four years before that. His career has been rooted in health care highlighted by earlier roles with Adventist Midwest Health including vice president of development, regional vice president of human resources, risk management, and customer service excellence, and chief operating officer. Cook holds a Bachelor of Arts in Theology and Pastoral Ministry from Pacific Union College and a Master of Arts in Religion from Andrews University.
Learn more about Tim Cook:
